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In every case where a refund is payable, it will be made within 7 days of the agreement that a refund is owed.
Undisputed refunds
We will pay you a full refund of your Client Account balance in cases when:
Potentially disputable refunds
We will pay fair and reasonable refunds when unforeseen circumstances arise that change the nature or amount of the work that we have agreed to do for you, according to our Written Agreement.